ED Quality Solutions, Inc. - Emergency Department Consultants Testimonials

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Comments from our clients:  

Effective ED Triage Seminar: Testimonials from our ER Seminars: Emergency Department Triage and Service Excellence - Customer Satisfaction

 

I recently attended a similar class at the ENA meeting. Yours was much better!  

    - RN, New Hampshire

 

I was very satisfied. The staff appeared to appreciate it, too. The instructors were very sensitive to our needs. I think everyone walked away learning something. They did a wonderful job. I loved the case scenarios.

    - Nurse Educator, Texas

 

Excellent - much more relevant to practice than many hospital seminars. A really enjoyable lecture.

    - RN, Washington, DC

 

It was just great.  She did a wonderful job. We are ready to implement (ESI) next week. The staff is excited. You guys have been great to work with.

    - Director of Emergency Services, Idaho

 

I thought they were wonderful. I thoroughly enjoyed the class. The nurses are excited about using the new system.  I think it will help us. It will make implementing the new 5-level system so much easier.

    - ED Unit Manager, Mississippi

 

When we left, we felt like tomorrow we could do (ESI) triage.

    - Nurse Manager, New Hampshire

 

We enjoyed the seminar!  It was very helpful, especially for our new staff.  One of the most helpful aspects was the case scenarios.  If doing this at a facility where they are implementing a new acuity system, I would recommend having more. In hindsight, we should have had it right before we changed ours, it would have been a much smoother transition.

    - ED Supervisor, Georgia

 

Very good. Informational with interesting dialogue. Best aspects: Interaction, speaker's style, comfort with audience.

    - RN, Massachusetts

 

Very much needed for this new system. Presenters were great!

    - RN, California

 

We truly enjoyed the class.

    - Nurse Manager, West Virginia

 

This information will be used daily in my work. Very informative. Casual setting, was easy to ask questions.

    - RN, New York

 

Very well prepared and subject content specific to ER.

    - RN, Virginia

 

This is an excellent presentation for anyone who has not had triage training.

    - RN, Pennsylvania

 

Excellent. Very knowledgeable presenter.

    - RN, Florida

 

(This should be) mandatory for all new ED employees. Great Handout for reference.

     - RN, Mississippi

 

Highly educated presenters.  Much Better (compared to other seminars).

    - RN, New York

 

Very applicable to everyday work.

    - RN, Texas

 

Excellent presentation. The scenarios were great. This will help on my next shift! 

     - RN, California

 

Very good, more informative than I expected.  Thank You!!

    - RN, Missouri

 

I felt it was well planned with participation from everyone. (Speaker) knowledge was impressive. I hope we can implement some (of these) ideas into our ED.

    - RN, Texas

 

Best Aspect:  Real world experience (of instructors).  I would enjoy taking more of your seminars. 

     - RN, California

 

Very relevant to learning triage system. I am looking forward to 5-level triage.

    - RN, Washington, DC

 

Great information for introduction to triage.

    - RN, Pennsylvania

 

Standardizes approach to triage.  Gave everyone time to address concerns with contemporaries present.  Positive attitude towards questions.

     - RN, Florida

 

Handout easy to follow with presenter & slideshow.  It was very informative.

    - RN, Missouri

 

Very interesting scenarios. True stories as examples.

    - RN, New York

 

Tangible - Realistic Info. Good use of my time. Thank You!

    - RN, Virginia

 

Good speaker, good stories!

    - RN, Texas

 

Customer satisfaction will increase! This one was interesting and needed.

     - RN, Florida

 

This is my 2nd triage seminar in 2 weeks. I like this one the best.

     - RN, Mississippi

 

It will help immensely in my career. 

     - RN, California

 

Very informative. Easy to understand PowerPoint presentation and progression of learning.

     - RN, Texas

 

This was interesting and fast-paced.

     - RN, Florida

 

Clear, concise delivery of vital info

     - RN, Massachusetts

 

This is helpful in updating our triage skills.  I used this system in Maryland where we had Fast-Track and it worked well.

    - RN, New York

 

Very interesting - much more personal. Loved the discussion.  Great Job!

     - RN, Missouri

 

Good examples, good comprehensive coverage of class.

     - RN, Florida

 

Speaker has great knowledge base and good life experiences to help better understand the concept.

     - RN, Texas

 

I loved the "Real Life" stories. That helps everything "stick" in your head. 

     - RN, Mississippi

 

Very talented presenter.

     - RN, Florida

 

One of the best!

    - RN, California

 

Instructors were open to questions. Very specific to my educational needs.

    - RN, Texas

 

Speaker held my attention. Good presentation.

     - RN, Florida

 

Best Aspect: True stories as examples.

    - RN, New York

 

Very relevant.

     - RN, Florida

 

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ED Service Excellence Seminar:

 

They gave an awesome class and I was proud to see that basically it was a refresher for my nurses.  The patient satisfaction piece was very helpful.  The script phrases were great.  I appreciate your services!

    - Director, Emergency Services, Missouri

 

This was one of the very best workshops I have ever attended.

    - RN, Mississippi

 

I would recommend this type of seminar at orientation.  

    - RN, New Hampshire

 

I wish everyone had been here. The docs could use it, too.

    - RN, California

 

They were great!  The class was real informative. The nurses are already using some of the techniques in dealing with patients and each other. We had Service Excellence training through the hospital last year and it was too generic. It didn't apply to us in the ER. This was geared more to the patients we deal with, especially the scenarios.  Most everyone got some tools that they can use right away.

    - ED Unit Manager, Mississippi

 

Very good examples of Service Excellence, nice speaking techniques. Good voice.

    - MD, Michigan

 

The role playing is great because it helps know how to answer people's questions.

    - RN, Missouri

 

The scripts were very helpful. This is something that I can use.

    - RN, California

 

The real life stories that you have been a part of makes a big difference. Very informative, engaging and fun!  I wish you could come back - It was great!

    - RN, Mississippi

 

Informative. You guys are great.

    - RN, California

 

Excellent job, speakers!  Good topics.

    - MD, Missouri

 

Useful information.

    - Risk Manager, Kentucky

 

Thank you again for the wonderful job your staff did.  We enjoyed it.  :)

    - Supervisor of Educational Services, Mississippi

 

This is how it should be.

    - RN, California

 

Will immensely help my customer relations skills. Please do one for our hospital medical staff.

    - RN, Missouri

 

Integrated "real life" stories.

    - RN, Missouri

 

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ED Nursing Documentation:

 

Good pointers, pearls. Great class!!!

    - RN, Washington, DC

 

It's very important to ER nurse like me. Case scenarios very helpful. 

    - RN, Washington, DC

 

Good legal info.  Good examples - case studies. 

    - RN, Washington, DC

 

Great presentation.  Very useful information. You were great! 

    - RN, Washington, DC

 

 

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ED Consulting Services:

 

Very practical advice.

    - ED Director

 

Good ideas, and plenty of experience.

    - ED Director

 

Very effective Program.  Good to have a fresh voice in the problems we have been hashing out over the years. 

    - ED Director

 

An excellent way to set monthly goals for the group.

    - ED Director

 

I think the counsel and direction you've provided our group is dead-on -- it is a rare consultant that can marry candor and constructive criticism with hands-on-hard-work, expertise and encouragement.  You are a tremendous asset.

   - ED Group, Tennessee

 

 

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