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ED Service Excellence - Advanced Patient Satisfaction Training   ED Patient Satisfaction Seminar - ED Service Excellence Class - Customer Service Training for the entire Emergency Department Staff

ED Service Excellence   Emergency Department Patient Satisfaction Training Class (for all ED and ancillary Staff, 3 hours):


The ED Service Excellence  class teaches the key patient relations skills which will create customers for life and make your emergency room the facility of choice in the region. We examine the patient's experience from door to discharge and challenge your staff to excel at ED customer service. If your Press-Ganey scores could use some improvement, or your emergency department staff hasn't fully embraced the critical importance of patient satisfaction, this is the seminar you need!


We focus on:

  •  The importance of customers

  •  Building teamwork in the Emergency Department ("a culture of caring")

  •  Understanding and managing ED patient expectations

  •  Effective communication skills

  •  Use of scripting in the emergency department

  •  Specific strategies for Press Ganey, Avatar, NCR-Picker, etc.

  •  Service Recovery skills in the ER

The ED Service Excellence seminar was designed designed SPECIFICALLY FOR THE ED, BY emergency department professionals FOR emergency department professionals. No "generic" patient satisfaction class will come close to this class in terms of ED staff acceptance. 


ED Service Excellence can be presented twice per day so that all shifts can attend. This seminar can make a big difference in your emergency department patient satisfaction scores!


Suggested Audience: Emergency nurses, emergency physicians, unit clerks, registration, security, lab & x-ray, housekeeping, etc.   Everyone that interacts with patients in the emergency department has a stake in improving patient satisfaction.



ED Quality Solutions, Inc. is the cost-effective solution to your staff training and continuing education needs for ER nursing staff and emergency physicians. Our clinical educators will travel to your facility to present state of the art, clinically relevant in-service training programs for your entire staff. Choose from our wide variety of topics or request your own customized program. All of our speakers are Certified Emergency Nurses or Board-Certified Emergency Physicians with years of real-world experience "in the trenches".


Click here to see comments from past attendees


Click here to email for more information.



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